Welcome to PanasonicRepairs.com, a division of

PREFERRED TELECOMM

    
AMERICA'S #1 SOURCE FOR PANASONIC PHONE REPAIR & LOW COST
REMANUFACTURED PANASONIC PHONES & TELEPHONE EQUIPMENT since 1988
Preferred Telecomm is an independent repair  facility and does not represent Panasonic. The name Panasonic and the products in this website are trademarks of Panasonic and are for identification purposes only. All items repaired by us or purchased from  us are covered by our warranty, not Panasonic.

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IMPORTANT NOTES REGARDING
CORDLESS PHONES, ANSWERING MACHINES & ITEMS REQUIRING AN ESTIMATE

Our repair service for cordless phones and answering machines differs from that of regular business phones with respect to pricing and warranty. READ THIS BEFORE YOU SEND US YOUR CORDLESS PHONE, ANSWERING MACHINE, or any piece of equipment requiring an estimate!
 

CORDLESS PHONES

NOTE: IF THE PROBLEM IS INTERMITTENT (HAPPENS EVERY "x" MINUTES) OR DELAYED (HAPPENS AFTER "x" MINUTES OF USE), BE SURE TO TELL US SO AND BE SPECIFIC... roughly how many minutes or hours, not "every once in a while" or "every few days" or "after awhile". We understand that some defects are intermittent / delayed, and we're willing to make several attempts to duplicate the problem. But without proper input from you, it's a shot in the dark. If we can't duplicate the problem in a cost effective time period, we'll have no choice but to return your equipment unrepaired.

  1. There is a non-refundable $25.00 bench fee for cordless phone repairs. Payment must be included with your order. This money will be applied to the final repair bill if we repair your equipment.. If we are unable to repair your equipment for any reason, this money will go towards return ground shipping as well as labor/administrative costs associated with handling your order. Be sure to include a check for $25.00 made out to "Preferred Telecomm". If a check is not included and we have to call you, it will only serve to delay the repair of your equipment.
     
  2. You MUST include all parts and accessories, including the charger, base, power supply, and manual if you still have it.
     
  3. You MUST describe the symptoms/defects in detail. It's also a good idea to tell what you've already done to fix the problem, if anything.
     
  4. Please don't ask us to "test and let me know what the problem is before repairing." Once we start working on your phone, we attempt to complete it. Asking a tech to stop and then re-familiarize himself with your equipment at some later date will only delay  repair.
     
  5. If you send in multiple handsets with a base unit:
     
    1. We charge $15.00 to test and check extra handsets. If defective, we automatically repair without calling you for approval, but the $15 test fee will be included in the repair price.
       
    2. If you send in more than one handset and it is determined that only one of the handsets is defective, you will still be charged the full repair price (base +one handset) as well as the test fee for the extra handset..
       
  6. Turnaround for cordless phones is 4-6 weeks.
     
  7. The warranty for cordless phone repairs is 90 days and covers our parts and workmanship only.
     
  8. We do not return defective parts that we replace.

GO HERE FOR SHIPPING INSTRUCTIONS 

 
 

ANSWERING MACHINES

  1. There is a non-refundable $25.00 bench fee for answering machine repairs. Payment must be included with your order. This money will be applied to the final repair bill if we repair your equipment.. If we are unable to repair your equipment for any reason, this money will go towards return ground shipping as well as labor/administrative costs associated with handling your order. Be sure to include a check for $25.00 made out to "Preferred Telecomm". If a check is not included and we have to call you, it will only serve to delay the repair of your equipment.
     
  2. You MUST include all parts and accessories, including tapes, the power supply, and the manual if you still have it. If everything we need is not included and we have to call you, it will only serve to delay the repair of your equipment.
     
  3. You MUST describe the symptoms/defects in detail. It is also important for us to know if the problem is delayed and if it is intermittent. It's also a good idea to tell what you've already done to fix the problem, if anything.
     
  4. Please don't ask us to "test and let me know what the problem is before repairing." Once we start working on your answering machine, we attempt to complete it. Asking a tech to stop and then re-familiarize himself with your equipment at some later date will only delay  repair.
     
  5. Turnaround for answering machines is 4-6 weeks.
     
  6. The warranty for answering machines is 90 days and covers our parts and workmanship only.
     
  7. We do not return defective parts that we replace.

GO HERE FOR SHIPPING INSTRUCTIONS 

 
 

ITEMS REQUIRING AN ESTIMATE

If your equipment isn't listed in our repair price list, there's still a good chance we can repair it.  Call us or use our inquiry form. However, please don't send equipment not listed in our price list without first inquiring.

_____________________________________

If you've already inquired and have been referred to this page, this means that we must see your equipment before we can give you an estimate. Please follow these directions:

  1. There is a non-refundable $25.00 bench fee for giving estimates. Payment must be included with your order. This money will be applied to the final repair bill if we repair your equipment.. If we are unable to repair your equipment for any reason, this money will go towards return ground shipping as well as labor/administrative costs associated with handling your order. Be sure to include a check for $25.00 made out to "Preferred Telecomm". If a check is not included and we have to call you, it will only serve to delay the repair of your equipment.
     
  2. On your packing list print in big letters "PLEASE CALL WITH REPAIR PRICE BEFORE REPAIRING". We will contact you and get approval before proceeding with repair.
     
  3. You MUST include all parts and accessories needed to make your equipment run, such as a power supply if it's supposed to have one.
     
  4. You MUST describe the symptoms/defects in detail. It is also important for us to know if the problem is delayed and if it is intermittent. It's also a good idea to tell what you've already done to fix the problem, if anything.
     
  5. Turnaround for equipment requiring an estimate runs 2-4 weeks.
     
  6. We do not return defective parts that we replace.

GO HERE FOR SHIPPING INSTRUCTIONS 
 
 

SHIPPING INSTRUCTIONS

bulletStep 1     Pack your phones (a used box is OK) and pad them with crumpled newspaper.
 
bulletStep 2    Include a packing list (handwritten is fine) with your name, address, phone number, and a list of what you're sending so we can notify you of any discrepancies. Also, if possible, please include a description of the problem, and whether it's intermittent or delayed. If you're sending a cordless phone, an answering machine, or you need an estimate, be sure to include a check for $25.00.
 
bulletStep 3    Ship to:

Preferred Telecomm
2275 LaCrosse Ave #204
Colton, CA 92324